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Third-Party Support for Enterprise Software | Rimini Street Third-Party Support for Enterprise Software | Rimini Street
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Rimini Manage™ for Salesforce: Expert Managed Services

Keep your platform in peak performance with Rimini Manage for Salesforce. As a global leader of third-party support and a managed services partner for Salesforce, we help you power up productivity and efficiency.

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Rimini Manage™ for Salesforce: Expert Managed Services

Improve outcomes with managed services for Salesforce

With Salesforce as a mission-critical CRM tool, ensuring its uptime and navigating the ecosystem smoothly is key to maximizing your ROI. But a global Salesforce skills shortage and growing complexities of clouds and apps make managing the Salesforce platform a challenge — one that takes away critical resources from strategic initiatives. That’s why organizations across the globe have turned to Rimini Street as their managed service provider for Salesforce, leaning on the expertise of our highly knowledgeable engineers to handle offloaded daily operations while helping ensure optimal performance.  

Our application management services for Salesforce are a flexible, cost-effective solution designed to work as an extension of your IT team. We not only maintain your platform but help you increase user adoption, retire technical debt and implement the latest enhancements with ease.  

With Rimini Manage for Salesforce, you can help leverage the full potential of your platform and free up resources for innovation, putting you on the fast track to success.  

See how Rimini Street delivers better business outcomes for its Salesforce clients, earning around a 4.9/5.0 rating on the Salesforce partner AppExchange.  

Fill Salesforce skills gaps

Fill Salesforce skills gaps

Get access to hard-to-find Salesforce talent without incurring additional recruiting or payroll costs. Our global, multilingual team has 50+ Salesforce certifications and deep process expertise.
Learn how
Improve platform performance

Improve platform performance

Look forward to fast issue resolution, minor enhancement implementation and performance monitoring. Rimini Street delivers robust, 24/7/365 support to help you get the most out of your platform.
Fuel innovation projects

Fuel innovation projects

With Rimini Street as your managed services provider for Salesforce, you get reliable, unlimited support tickets from an extensive catalog of services for a predictable cost, freeing up resources for innovation.

Compare the value

Rimini Street delivers a partnership-driven model, dedicated and consistent expertise, and greater value at less cost.

Common issues with traditional Salesforce® managed service providers
Rimini Street managed services for Salesforce®
Frequently a transactional and complex model

• Multiple vendors rotated over time
• Salesforce customers often left to self-support after implementation
• Resources measured on tickets and “buckets of hours”

Dedicated business partner

• Single partner for both Managed Services for Salesforce and ERP/database support, with 24x7x365 critical production support and SLAs
• Resources measured and incentivized on client satisfaction

Inconsistent quality

• Different teams with unknown skills and varying experience
• Junior, lower-skilled resources on front lines, while expensive resources are on tactical work

Predictable expertise

• Experienced Service Delivery Lead is assigned to a client long-term versus rotational
• Unlimited access to expert resources with multiple skillsets to help eliminate backlog and drive value

Unpredictable costs and results

• Billable hours and/or ticket-based model creates complexity in managing and predicting costs and cycles of change orders
• Rare incentive to proactively address root causes, improve results, or resolve issues

Higher value and ROI

• Subscription price, based on the number of active users – where price per user decreases as additional users are added
• Proactive guidance on best practices to help maximize ROI and leverage the latest Salesforce enhancements and features

Maximize your Salesforce ROI

Dive into the real-life stories of six organizations that have leveraged Rimini Manage for Salesforce to close skills gaps, improve ROI and redeploy internal talent to more critical initiatives. 

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Expert AMS for Salesforce cloud applications

Sales Cloud
Service Cloud
Data Cloud
Experience Cloud
Energy & Utilities Cloud
CPQ
Field Service
Mulesoft
Marketing Cloud
Health Cloud
Revenue Cloud
ClickSoftware
Tableau
Commerce Cloud
Education Cloud

Hear what our clients have to say

OSG Corporation
“

By following our own roadmap with Rimini Street support, we’ve prioritized meaningful digital advancements over unnecessary updates.”

Go Harada General Manager, Information Technology OSG Corporation
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Watch video
Federation University
“

It’s been stress-free. I can go home without worrying about whether my staff will be able to handle ongoing support. When we need support, I know we can rely on Rimini Street.”

Andrew Matheson Head of Operations and Automation Federation University
Read story
Technical Support for Oracle Helps Pan Ocean Navigate the Future
“

The technical support that Rimini Street provides for Oracle enables us to quickly resolve system issues and stay on top of the latest technology trends.”

Dong Hoon Park Head of IT Department Pan Ocean
Read story
MYOB
“

The Rimini Street partnership has proven to be more than just a service agreement – it’s a strategic alliance”

Eric Kamara General Manager of Platform Services MYOB
Read story
Watch video
SCEE Electrical Ltd
“

Rimini Street helps reduce wasted effort. By minimising friction and focusing on outcomes, I can channel my resources where they matter most.”

Imre Szabo Group ICT Manager Southern Cross Electrical Engineering Limited ("SCEE Group")
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Watch video
Bumhan Mecatec
“

The savings are phenomenal, and I give high marks to their proactive support model that addresses needs that we haven’t even explicitly mentioned. We give them a 5 out of 5 for client satisfaction.”

Jaewoong Jeong Executive Director, IT Business Division Bumhan Group
Read story
GRP
“

With Rimini Street fully supporting our SAP systems, my team can focus 100% on realizing our Industry 4.0 vision.”

Ivan Widjaksono Head of Digital Transformation GRP
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Watch video
Mercury NZ
“

We were able to halve our SAP maintenance costs over a couple year period resulting in substantial savings.”

Tim Aynsley Head of Technology Mercury NZ
Read story
Standard Foods Corporation
“

My team applauds the speed of Rimini Street support. It’s tremendously different than SAP support.”

Jerry Lee IT Director Standard Foods 
Read story
Korean Air
“

When we were migrating to AWS and upgrading our ERP, without Rimini Street, we wouldn’t have had the right care and it would have been a very difficult project.”

Cho Yeon-Jeong ERP IT Team, Manager Korean Air
Read story
Watch video
Sodastream
“

Rimini Street surprised us and gave us an answer to everything we needed from customizations and installation of patches to regulatory compliance. We got everything and could stay with our previous systems after investing a lot of money in them.”

Hila Tovi Ronen Oracle Finance Leader SodaStream
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Watch video
Ricoh
“

Rimini Street is the only partner that can support the Japanese market with the high-quality support and protection we need, at a price that aligns with our financial goals.”

Keisuke Hamanaka Deputy General Manager, Process, IT and Data Management Ricoh
Read story
OSG Corporation
Federation University
Technical Support for Oracle Helps Pan Ocean Navigate the Future
MYOB
SCEE Electrical Ltd
Bumhan Mecatec
GRP
Mercury NZ
Standard Foods Corporation
Korean Air
Sodastream
Ricoh

Additional resources

Broadcom Says, You’re Using VMware Wrong— Rimini Street Says, You Deserve Better Options
Blog
Broadcom Says, You’re Using VMware Wrong— Rimini Street Says, You Deserve Better Options
Rodney Kenyon
Rodney Kenyon
GVP, Professional Services – Rimini Custom
3 min read

Broadcom’s recent defense of skyrocketing VMware costs— claiming customers are simply using it wrong”—has sparked more frustration than reassurance. As enterprises react to forced subscription bundles and sharp price hikes, we’re stepping in with a proven alternative: Continue using your current VMware infrastructure, avoid vendor lock-in, reduce costs and regain control of your tech roadmap […]

Read Blog
Accelerate Modernization & Sustain Growth
Story
Accelerate Modernization & Sustain Growth

How Manufacturers Win with Rimini Street

Read Story
Insights from Oracle Database Customers Worldwide
Video
Insights from Oracle Database Customers Worldwide
Watch Video

See the difference a proven managed service provider for Salesforce can make

Contact Rimini Street today to learn how our managed services for Salesforce can help you leverage the full potential of your investments and achieve your business goals.

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